Privacy Policy

1. Controller Information

The operator of Hivebee is:
Rankskipper GmbH
Döblinger Hauptstraße 82/2A
1190 Vienna
Austria
Email: hello@hivebee.ai
Website: https://hivebee.ai

2. General Information

Hivebee is an AI-powered product search, recommendation, and analytics solution for Shopify merchants.

Hivebee processes data only to provide its services, including product search, product recommendations, order attribution, conversion analytics, and performance reporting.

For customer data processed through Shopify, the merchant acts as the Data Controller, and Hivebee acts as the Data Processor under Article 28 GDPR.

3. Data Processed by Hivebee

Hivebee processes only the data necessary to operate the app.

Product and Collection Data

Hivebee may process:

• Product names
• Product descriptions
• Product IDs
• Product variants
• Product prices
• Product images
• Product categories
• Collections

This data is used to index the product catalog, provide search results, generate recommendations, and improve product discovery.

Hivebee does not modify product data, inventory, descriptions, tags, collections, or metafields.

Order Data

Hivebee processes only the following order-related fields:

• Order number and order date
• Product and variant IDs
• Quantities, prices and discounts per product
• Refunded and returned quantities
• Order total value and currency
• Whether an order was cancelled or is a test order
• Fulfillment status

This data is used solely for order attribution, conversion analytics, and performance reporting, including product performance such as net sales, return rates and repeat purchases.

Hivebee does not access or store payment data.

Customer Data

Hivebee processes only the Shopify customer ID of an order. It is used only to link an order to the searches that led to it and to count repeat purchases of a product.

Hivebee does not store customer names, email addresses or phone numbers.

Customer data is not used for marketing purposes.

4. Data Hivebee Does Not Access

Hivebee does not access or store:

• Shipping addresses
• Billing addresses
• Phone numbers
• Credit card data
• Bank details
• Payment information
• Government IDs
• Dates of birth

Hivebee only accesses the minimum data required to provide its services.

5. Search Queries and Interaction Data

When customers use Hivebee-powered search or recommendations, Hivebee may process:

• Search queries
• Product clicks
• Product interaction events
• Recommendation events

This data is used only to provide search functionality, recommendations, analytics, and performance reporting.

6. AI Service Providers

To generate search results, Hivebee uses AI service providers that act as processors on our behalf. They receive search text and limited product information only (such as title, description, tags and price), never customer names, email addresses or order data, and do not use it to train their models.

All processing takes place within Hivebee's controlled infrastructure or through contracted service providers.

7. No AI Model Training

Hivebee does not use merchant data, customer data, order data, product catalog data, search queries, or analytics data to train AI or machine learning models.

Hivebee does not sell, license, or share such data for AI training purposes.

8. Hosting and Infrastructure

Hivebee's website and application infrastructure are hosted on Amazon Web Services.

Provider:
Amazon Web Services EMEA SARL
38 Avenue John F. Kennedy
L-1855 Luxembourg

Hivebee uses AWS servers located in Germany within the European Union.

9. Data Retention and Deletion

Hivebee stores data only as long as necessary to provide the service and fulfill contractual or legal obligations.

Upon app uninstallation or receipt of a valid deletion request, personal data is deleted or anonymized, generally within seven (7) days.

10. Shopify Privacy Compliance

Hivebee implements Shopify's required privacy compliance webhooks, including:

• Customer Data Requests
• Customer Data Erasure Requests
• Shop Data Erasure Requests

Hivebee processes such requests in accordance with Shopify requirements and applicable privacy laws.

11. Security Measures

Hivebee applies appropriate technical and organizational measures to protect personal data, including:

• SSL/TLS encryption
• Encrypted data storage
• Role-based access controls
• Access restrictions
• Firewalls and network protection
• Security monitoring
• Regular software updates
• Backup and recovery procedures
• Access logging

12. Data Processing Agreement

Where HiveBee processes personal data on behalf of merchants, this is governed by our separate Data Processing Agreement.

13. Contact

For privacy-related questions or deletion requests, please contact:
Rankskipper GmbH
Döblinger Hauptstraße 82/2A
1190 Vienna
Austria
Email: hello@hivebee.ai